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Complaints and suggestions

The Austrian branch of LGT Bank AG always endeavors to give its customers the best possible assistance with regard to their concerns, needs and requirements in all areas of banking.

If you are not completely satisfied with the service we provide or would like to make any other suggestions to us, we kindly ask that you advise us accordingly.

Pursuant to Article 17(5) of Austria's Act on securities supervision (Wertpapieraufsichtsgesetz - WAG 2007), we have established effective and transparent procedures for handling complaints made by our customers appropriately and promptly, and apply them continually.

Free-of-charge options for voicing your concerns

During the hours in which assistance is offered, your customer services advisor on the phone number provided.

In the interest of clarifying and handling your complaint swiftly, we kindly ask that you provide us with the relevant information (e.g. customer number, custody account number, order number, etc.).

We endeavor to handle your complaint as swiftly as possible. If requested to, we will be pleased to advise you of the progress of your complaint at any time.

Joint Conciliation Board of the Austrian Banking Industry

The Austrian banking industry has established the Joint Conciliation Board for the settlement of certain complaints. This Conciliation Board may be contacted by the customers of any participating credit institution (i.e. also the Austrian branch of LGT Bank AG).

Joint Conciliation Board of the Austrian Banking Industry
Wiedner Hauptstrasse 63, A-1045 Vienna
Phone: +43 (0) 1 505 42 98
Fax: +43 (0) 1 505 44 74
office@bankenschlichtung.at
http://www.bankenschlichtung.at/

Online Dispute Resolution website of the European Commission
www.ec.europa.eu/consumers/odr